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Cleaning FAQs

Cleaning FAQ

Yes. Each cleaner has CDC approved and EPA-registered disinfectant to kill the COVID-19 virus on contact. We have a standard disinfection cleaning process for every house cleaning and commercial cleaning service. As an approved vendor with image.png we provide a neutral disinfectant in all our cleaning services as well as a stronger peroxide upon request. For commercial clients in the food industry, we carry Maxim Food-Safe Disinfectant that is safe to use on food preparation tables, kitchens, interior of refrigerators, ice machines, etc. For our specialized disinfection services, we use our electrostatic sprayer to apply 100% disinfectant coverage. While our products are safe on many surfaces, we recommend entering the location at least 3 hours after the electrostatic sprayer is applied.

What is the disinfection process?

  1. Our cleaners will disinfect their equipment prior to entering your location.
  2. Our cleaners will wash their hands before they begin cleaning and after they’ve finished the disinfection cleaning service.
  3. The cleaners will pre-spray all surfaces to be cleaned with a disinfectant to kill any existing bacteria to prevent the spread of germs or viruses.
  4. We will then clean the surfaces with disinfectant.
  5. Our cleaner will apply the electrostatic spray to surfaces to apply a protective disinfectant
  6. Our cleaner will disinfect all cleaning equipment after the cleaning service is complete.

Every house/location is unique, and every house cleaning and commercial cleaning fee is individually based. Things that will affect your cleaning estimate include the size of your space, number of pets (if they shed), number of bathrooms, how often you want our crew to clean, etc. In order to fit into your budget, we can set a custom flat rate and have our crew there for a certain amount of time.

Will All Commercial Cleaning & House Cleaning Visits Cost the Same Amount?

The first cleaning visit usually costs more than subsequent visits since it could also take longer. Your estimate for the first cleaning service visit will be expressed as a cost range.

Once this initial visit has occurred, your location’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular cleaning visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.

This is your option. As long as we have secured access into the location, there does not need to be anyone present.

Simply call or text 714-323-7231 as soon as possible prior to your cleaning day.

We do have a cancellation policy and will assess a cancellation fee if necessary, although we want to help you avoid incurring these fees!

Just as with rescheduling fees, if you lock the cleaners out on the cleaning day, you will likely be assessed a lock-out fee. We want to help you avoid incurring these additional fees!

Most of our clients either provide the Silver Lining Cleaning Team with a key or hide one on the premises on house cleaning day.

If you have a security system, please make necessary arrangements to give your cleaning team access to your home on your scheduled day. Some clients establish a guest or temporary code for Silver Lining Cleaning.

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our cleaning team can clean your home better and more efficiently.

If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want our maids to clean that area. Silver Lining Cleaning Services carries all the necessary insurances in the event that any damage occurs.

You may pay by cash, check, Zelle, Venmo, or credit card (PayPal with 2% charge). Payment is due at time of service unless there is a vendor agreement with our commercial cleaning clients. If you do not intend to be at home at the time of your cleaning service, you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. A fee will be assessed for all returned checks.

We pride ourselves on attracting the best team available. Combining hourly wages and bonus programs we offer some of the best pay in the industry – to ensure we have the finest cleaning crew. We screen our cleaners carefully with a background check, we train meticulously, we inspect consistently and we insure adequately. We do all this so that you can have the highest confidence to trust our maids with the care of your home.

We are able to provide all cleaning products and equipment. In order to decrease the effects of cross contamination, we do prefer our cleaner to use the in-house vacuum and broom within the same household if possible. If you have special cleaning products you want the team to use, please be sure to discuss this with our operations manager in advance, so that we can properly instruct the cleaning crew.

COVID-19: Yes we are still open! We can disinfect your home and keep you safe!Learn More About Disinfective Services
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